Subsync

SubSync ("we," "our," or "us") values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our application and website, designed to support grassroots sports teams in managing their football clubs.

This Privacy Policy applies to both the SubSync application and our website (www.sub-sync.co.uk), collectively referred to as the “Service.”

1. Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Information:

• Name
• Email address
• Phone number
• Date of birth

Device Information:

• Operating system
• App version
• Mobile device identifiers (e.g., Advertising ID / AAID)
• Push notification token

Club-Generated Data:

Player statistics, team selections, availability and attendance, match reports, goals, assists, and other game-related data-generated through the app.

Payment Tracking Data:

Payment statuses and related tracking details.

(Note: We do not collect or store payment card details; these are handled directly by Go Cardless if used by your club.)

Other Data:

Non-descriptive operational data relevant to the functionality of the app.

2. Third-Party SDKs and Advertising (AdMob)

SubSync uses Google AdMob to display ads within the mobile application.

As part of providing personalised or non-personalised ads, AdMob may collect:

• Device information
• Advertising ID (AAID)
• Approximate location
• App interactions (e.g., views, clicks, ad impressions)
• Diagnostics and crash data

Google’s advertising technology and data usage practices are described here: https://policies.google.com/technologies/partner-sites Users may opt out of personalised advertising at: https://adssettings.google.com/

3. How We Collect Information

We collect information primarily through user input within the app. If a club chooses to integrate Go Cardless, additional payment-related data may be accessed via API integration.

4. How We Use Your Information

We use the information collected for the following purposes:

• To provide services, including managing club fixtures, player data, team selection, and payment tracking.
• To improve user experience through analytics and user feedback.
• Display and personalise advertisements via AdMob.
• For potential future marketing, advertising, and personalisation purposes.

5. Sharing Your Information

We do not share your data with third parties except with the following technology partners required for app functionality:

• GoCardless: For clubs that collect payments in the app, payment tracking details may be shared via API.
• AWS (Amazon Web Services): Data storage and encryption services.
• Google (AdMob & Play Services): for ads and app functionality.
• Analytics Tools: Data collected for improving business decisions and app performance.

6. Data Storage and Security

Data and images are stored using **Amazon Web Services (AWS)**. Profile images are kept in private S3 buckets and are only accessible via temporary, time-limited cryptographic links (Presigned URLs) generated for authenticated users within your club.

7. Data Storage and Security

All data is stored securely on an Amazon Web Services (AWS) cloud database, leveraging AWS's encryption technology.

Payment data is handled directly by GoCardless and is not stored or managed by SubSync.

8. Data Retention

We retain user data indefinitely to ensure continuity of service. Users can request account deletion or data removal at any time (see Section 8).

9. User Rights

You have the following rights regarding your data:

• Access all data we hold about you.
• Request correction or deletion.
• Withdraw consent (where applicable).
• Request account deletion.

To exercise these rights, contact us at info@sub-sync.co.uk.

10. Cookies and Tracking

We track user activity only within the SubSync app for service functionality.

For clubs using Go Cardless integration, certain data is shared through Go Cardless's APIs, subject to the club's agreement.

Advertising and Cookies

Our website uses Google AdSense to display advertisements. Google may use cookies and similar tracking technologies to serve ads based on your visits to this and other websites.

You can learn more about how Google uses data from its advertising partners here: https://policies.google.com/technologies/partner-sites

Users may opt out of personalized advertising by visiting https://adssettings.google.com/

11. Children's Privacy

SubSync is not designed for users under the age of 16; therefore, we will treat all user data as those above that age.

12. Legal Compliance

SubSync operates in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email and in-app notifications.